Return Policy

Service Satisfaction

At Tholmareaiyph, we are committed to providing exceptional eco-friendly car detailing services. Your satisfaction with our hand washing and interior cleaning services is our top priority. We stand behind the quality of our work and strive to exceed your expectations with every service.

Return Period

Since we provide services rather than physical products, traditional return policies do not apply. However, if you are not satisfied with our service, you must notify us within 24 hours of service completion to be eligible for service correction or refund consideration.

For service corrections, requests must be made within 24 hours of service completion. For refund requests, we will evaluate each case individually, and requests must be submitted within 24 hours of service completion.

Nature of Our Services

As a car detailing service provider, we offer services rather than physical products. Once our hand washing or interior cleaning services have been completed, they cannot be returned in the traditional sense. However, we are dedicated to ensuring you are completely satisfied with the results.

Return Conditions

To be eligible for service correction or refund consideration, the following conditions must be met:

• You must notify us within 24 hours of service completion
• The concern must be related to the quality of our service performance
• You must allow us to inspect the vehicle to assess the concern
• The vehicle must not have been damaged or altered after our service
• You must provide clear documentation or description of the issue

We reserve the right to deny service correction or refund requests that do not meet these conditions or that are related to pre-existing conditions or damage.

Shipping Costs

Since we provide on-site car detailing services at our facility in Raleigh, North Carolina, there are no shipping costs associated with our services. All services are performed at our location, and you bring your vehicle to us for service.

If you are eligible for a refund, the refund amount will be based on the service fee paid, and no additional shipping charges will apply as there are none in our service model.

Return Process

If you need to request service correction or a refund, please follow these steps:

1. Contact us immediately: Notify us within 24 hours of service completion by phone, email, or in person at our facility
2. Describe the issue: Provide a clear description of your concern and, if possible, photographs
3. Vehicle inspection: Bring your vehicle to our facility for inspection so we can assess the concern
4. Resolution: We will work with you to resolve the issue through service correction or, if appropriate, refund consideration
5. Documentation: We will document the resolution process for our records

We aim to resolve all concerns promptly and fairly. Most issues can be resolved through service correction at no additional charge.

Non-Returnable Services

The following situations are not eligible for service correction or refund:

• Pre-existing damage, wear, or deterioration that was present before our service
• Damage that occurs after service completion due to normal use, weather, or other external factors
• Concerns reported more than 24 hours after service completion
• Issues resulting from customer-provided instructions that we followed
• Permanent stains, odors, or conditions that cannot be addressed through standard cleaning services
• Services that were completed to our professional standards but do not meet customer expectations that were not communicated before service

We will inform you during our initial assessment if we identify conditions that may not be fully addressable through our standard services.

General Legal Requirements

This return policy complies with applicable consumer protection laws in North Carolina and the United States. As a service provider, we are committed to:

• Providing services that meet professional standards
• Addressing legitimate concerns about service quality
• Maintaining transparency in our policies and practices
• Complying with all applicable laws and regulations

If you believe your consumer rights have been violated, you may contact the North Carolina Attorney General's Office or other relevant consumer protection agencies.

Quality Guarantee

We guarantee the quality of our eco-friendly car detailing services. If you are not satisfied with any aspect of our work, please inform us immediately upon completion of the service or within 24 hours of your appointment. We will assess the concern and take appropriate action to address it.

Service Corrections

If you believe that any area of your vehicle was not properly cleaned during our service, we will gladly re-clean that area at no additional charge. This correction must be requested within 24 hours of service completion. We recommend inspecting your vehicle before leaving our facility so we can address any concerns immediately.

Refund Procedure

In rare cases where we are unable to resolve your concern through service correction, we may offer a partial or full refund at our discretion. The refund procedure is as follows:

1. Request submission: Submit your refund request within 24 hours of service completion
2. Vehicle inspection: We will inspect your vehicle to assess the concern and determine eligibility
3. Evaluation: We will evaluate your request on a case-by-case basis considering all relevant factors
4. Decision: We will notify you of our decision regarding the refund request
5. Processing: If approved, refunds will be processed using the same payment method used for the original transaction
6. Timeline: Refunds typically take 5-10 business days to appear in your account, depending on your payment provider

Refund amounts will be determined based on the specific circumstances and may be partial or full at our discretion. We reserve the right to deny refund requests that do not meet our return conditions or that are related to non-returnable situations.

Refund Conditions

Refunds are considered only when:

• Service correction is not possible or does not resolve the concern
• The concern is directly related to our service performance
• The request is made within the required time frame
• All return conditions are met

Limitations

Tholmareaiyph is not responsible for pre-existing conditions, damage, or wear that was present before our service. Our eco-friendly car detailing services are designed to clean and refresh your vehicle using natural methods, but we cannot repair existing damage or restore severely deteriorated surfaces.

Certain stains, odors, or conditions may be permanent or require specialized services beyond standard hand washing and interior cleaning. We will inform you if we identify such conditions during our initial assessment.

Order Cancellation Policy

If you need to cancel your scheduled appointment, please contact us as soon as possible. Our cancellation policy is as follows:

• 24 hours or more notice: Full refund of any deposit or prepayment
• Less than 24 hours notice: Refund may be subject to a cancellation fee of up to 50% of the service fee
• No-show: No refund will be provided for appointments where the customer does not arrive
• Weather-related cancellations: Full refund or rescheduling at no additional charge

To cancel an appointment, please contact us by phone at +1 919 274 5006 or by email at questio@tholmareaiyph.world. We recommend calling during business hours for immediate assistance.

How to Request Service Correction

If you need to request service correction or have concerns about your car detailing service, please contact us immediately:

• Speak with a team member before leaving our facility
• Call us at +1 919 274 5006 within 24 hours
• Email us at questio@tholmareaiyph.world with details and photos if applicable

Our Commitment

We value your business and want you to be thrilled with the results of our eco-friendly car detailing services. Our team takes pride in delivering meticulous hand washing and interior cleaning without harsh chemicals. We continuously work to improve our services and appreciate your feedback.

Contact Information

For questions about this Return Policy or to discuss any concerns about our services, please contact us:

Tholmareaiyph

6200 Daimler Way Unit C, Raleigh, NC 27607, United States

Phone: +1 919 274 5006

Email: questio@tholmareaiyph.world